Responsibilities
Our Emergency Management Solutions Specialists are responsible for the creation of new Annual Recurring Revenue (ARR) by “creating as many customers as possible”. Our Solutions Specialists create customers from interested organizations by crafting solutions to their challenges through a combination of their industry, product, and commercial expertise.
Activities include a timely “Needs Assessment Call” with new leads. New leads are created by the commercial team through inbound demand generation, referrals, and customer upsell opportunities. Our Solutions Specialists also create new leads themselves, through the identification of opportunities within our existing customers and through requesting introductions from our customers and their networks.
Leads qualified by our Solutions Specialist are then guided through a pipeline with stages including Problem Discovery, Finding Product Fit, Proposal, and Gaining Consensus, before handing-over to the Commercial Team for contracting, implementation, training, and billing.
Our Solutions Specialists deliver software demonstrations of D4H using their industry background & knowledge in Emergency Management, Emergency Response, and Crisis Management. They focus on the customer’s long-term success with D4H by demonstrating ‘tangible human outcomes’ through the use of the product.
Our Solutions Specialists have commercial expertise, with understanding and awareness of the business environment, market trends, competitors, and economic factors that impact decision-making in purchasing.
Our Solutions Specialists are D4H product experts, able to configure our software to suggest solutions and solve problems for prospects during screenshares. Rather than discussing specifications and features, our Solutions Specialists dive-in to identify prospects' problems. They solve these pain points by configuring a D4H solution that best solves their issues in an uncomplicated, considerate, and confident manner.
Our Solutions Specialists have excellent written communication in English, both in terms of grammar and vocabulary. They can communicate complex ideas clearly and concisely through professional written correspondence. They pay meticulous attention to detail, ensuring error-free materials.
Our Solutions Specialists exhibit a high level of precision in the administration of tasks, notes, and schedules in the CRM. They consistently produce well-structured and coherent written documentation about their activities and plans.
Our Solutions Specialist will report directly to the CEO and have monthly 1-1 calls. Solutions Specialists prepares for and participates in the weekly team calls to share their progress and discuss others.
This role will be carried out remotely with all customer and business communication through phone calls, video conferences, and emails.
How to apply?
Email careers@d4h.com with an introduction to why you want to work at D4H along with your LinkedIn profile.
The ideal candidate would be based in the eastern United States or Canada. Similar time zones may be considered.