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Alert Templates

The easiest way to trigger an alert with a single click.

Create reusable alert templates for common scenarios. Save time, reduce errors, and ensure consistent messaging across your team. With features like "Instant Send" for one-tap deployment and customizable content for more detailed alerts, this functionality helps you respond quickly and effectively to any situation.

No quotes.

Tech Specs

  • Predefined Templates: Create a library of ready-to-use alert templates.
  • Instant Send Mode: Send predefined alerts with a single tap, bypassing customization, for immediate response.
  • Customizable Alerts: Modify template content before sending when customization is required.
  • Predefined Recipient Groups: Assign specific groups or on-call personnel as recipients for each template, ensuring alerts always reach the correct audience.
  • Predefined Response Options: Configure response choices for alert templates (e.g., "Acknowledged," "On My Way") for recipients to select, streamlining acknowledgment and follow-up.
  • Pinned Templates: Pin frequently used templates for quick access.
  • Response Window: Define how long each alert will accept responses from recipients.
  • Permission-Based Management: Only users with "Manage Alerts" permissions can create, edit, or organize templates.
  • Dynamic Response Status: Monitor and manage response statuses directly from the Sent Alerts section, including stopping responses for active alerts.
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Included With

crisis_alert

Alerting

Easily alert your team during emergency events or with everyday informational broadcasts. Send multi-channel group notifications, use customizable priority levels to trigger critical alerts, and quickly gather two-way responses from your personnel in real-time.

Frequently Asked Questions

What are Alert Templates?

Alert Templates are pre-built, customizable messages that allow you to send alerts quickly with predetermined messaging, recipients, and response options. Alert Templates allow you to send predefined message formats either as-is or with minor modifications.

Can I customize the content of the templates?

Yes, you can modify the content of each template to suit specific scenarios and needs.‍

What is "Instant Send Mode"?

Instant Send Mode allows you to send an alert instantly using a template without customization. These templates are marked with a ⚡️ icon for quick identification.

Can I see if a template has issues before sending?

Yes, templates with errors or warnings, such as missing severity levels or empty recipient groups, are flagged. Errors make the template unusable, while warnings provide guidance for resolution.

How does the Response Window feature work?

Response Window sets a duration during which an alert will accept responses. Once the time expires, the alert automatically stops accepting responses.

Who can manage templates?

Users with "Manage Alerts" permissions can create, edit, and organize templates, including pinning them for easier access.

Can I manually stop accepting responses for an alert?

Yes! You can manually stop an alert from accepting responses.

Is there a limit to how many templates I can create?

The number of templates you can create depends on your D4H subscription plan. View our subscriptions and pricing here.

What are predefined recipient groups?

Predefined recipient groups allow you to set specific groups or on-call personnel as the audience for a template. This ensures alerts automatically go to the right team members without needing manual selection.

What are predefined response options?

Predefined response options are custom choices recipients can select when responding to an alert. For example, options like "Acknowledged," "En Route," or "Unavailable" provide instant feedback and improve response clarity.

Can I create templates for different scenarios?

Yes, you can create multiple templates tailored to different scenarios, each with its own recipient groups and response options.

Can templates be updated if my recipient groups or response needs change?

Absolutely. You can edit templates to reflect changes in your organization, such as updating recipient groups or adjusting response options.

What happens if a recipient group becomes empty or invalid?

If a predefined recipient group becomes empty or invalid (e.g., an on-call group with no active members), the template will show a warning or error. Errors will disable the template until resolved.

Can I see how recipients are responding to alerts?

Yes, you can track recipient responses in real time, ensuring you have full visibility into who has acknowledged the alert or taken action.