Create reusable alert templates for common scenarios. Save time, reduce errors, and ensure consistent messaging across your team. With features like "Instant Send" for one-tap deployment and customizable content for more detailed alerts, this functionality helps you respond quickly and effectively to any situation.
Alert Templates are pre-built, customizable messages that allow you to send alerts quickly with predetermined messaging, recipients, and response options. Alert Templates allow you to send predefined message formats either as-is or with minor modifications.
Yes, you can modify the content of each template to suit specific scenarios and needs.
Instant Send Mode allows you to send an alert instantly using a template without customization. These templates are marked with a ⚡️ icon for quick identification.
Yes, templates with errors or warnings, such as missing severity levels or empty recipient groups, are flagged. Errors make the template unusable, while warnings provide guidance for resolution.
Response Window sets a duration during which an alert will accept responses. Once the time expires, the alert automatically stops accepting responses.
Users with "Manage Alerts" permissions can create, edit, and organize templates, including pinning them for easier access.
Yes! You can manually stop an alert from accepting responses.
The number of templates you can create depends on your D4H subscription plan. View our subscriptions and pricing here.
Predefined recipient groups allow you to set specific groups or on-call personnel as the audience for a template. This ensures alerts automatically go to the right team members without needing manual selection.
Predefined response options are custom choices recipients can select when responding to an alert. For example, options like "Acknowledged," "En Route," or "Unavailable" provide instant feedback and improve response clarity.
Yes, you can create multiple templates tailored to different scenarios, each with its own recipient groups and response options.
Absolutely. You can edit templates to reflect changes in your organization, such as updating recipient groups or adjusting response options.
If a predefined recipient group becomes empty or invalid (e.g., an on-call group with no active members), the template will show a warning or error. Errors will disable the template until resolved.
Yes, you can track recipient responses in real time, ensuring you have full visibility into who has acknowledged the alert or taken action.