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Your dedicated implementation specialist will join you on one-on-one video conferences to help you get started as an administrator.
Our help center team is online and available in multiple time zones to respond to your emails.
Our built-in support documentation will help you resolve any questions you may want to answer yourself.
100% cloud-based service with SSL everywhere, database encryption at rest, 24/7 monitoring, and a global architecture secured on Amazon Web Services.
You can select the residency of your data and locate it in a specific jurisdiction, including the US, EU (GDPR compliant), Australia, and Canada.
You remain the owner and controller of your data at all times. This means that you control who accesses your data and what they can do with it.
The world's best-known standard for information security management systems. Compliance guarantees a certified system to manage risks related to the security of data managed by D4H.
Web application firewalls and real-time threat detection continually monitor and protect against malicious activity and unauthorized behavior.
We use managed backup services with point-in-time recovery that automatically version data storage across multiple availability zones within the selected region.
Yes, you can assign various permission levels to each user. Permission levels vary from basic read-only to full access administrator.
Yes, SAML login is included with specific Cloud Plans.
D4H Personnel & Training, D4H Equipment Management, and D4H Incident Reporting are available in English, Canadian French, Icelandic, and Danish. D4H Incident Management and D4H Alerting are in English only, however, template and data customization in this product can be done in any language of your choice.
D4H works on any device with an internet connection and modern browser.
We operate on a Software as a Service (SaaS) model. D4H is charged on an annual subscription basis.
We believe in transparent pricing. No hidden fees, no surprises. Unlike many, we proudly display our pricing upfront because we know that clarity builds trust. Check out our pricing here.
Our cloud-based software is hosted on Amazon Web Services data centers with residency options in the EU, the US, Asia Pacific and Canada.
The customer is the data owner. We process your data only in order to configure the application to your business needs. We cannot access your data during support requests unless granted by you.
Yes. D4H holds a ISO 27001:2022 certification. More details can be found here.
Every subscription is required to have a cloud plan for implementation, support, and hosting. With this, we will include an implementation manager to tailor the project milestones and timelines in accordance with your own project goals including weekly 1-1 calls. Learn more about our Cloud Plans.
Our ticketed help desk is available across multiple time zones to answer your questions by email, phone, and video calls. The system is monitored 24/7 by our engineers.
responders from hundreds of organizations use D4H daily.
countries on 6 continents are using D4H for emergencies.
CO2e has been offset. D4H offsets its entire carbon footprint plus some more.
trees planted by us in real forests to aid reforestation of the natural climate.
