Q1 2025 Updates: Critical Alerts, Live Location Tracking, and More!

We hit the ground running in 2025 with some major feature upgrades! Let's dive into what's new for you in D4H.

Operations Center

New!🚨 Override Do-Not-Disturb with Critical Alerts

Critical Alerts are a powerful push notification that overrides ‘Do Not Disturb’ with an alarm sound, ensuring you’re always notified when it matters most.

New! 📍 Live Location Tracking from our Mobile App

Beta Live Location Sharing is now available in the D4H Incident Management mobile app! We're looking for your feedback to help us refine this powerful feature.

New! 🏃 Alert Delivery Sequences & Workflows

D4H Alerting now features Alert Delivery Sequences, enabling multi-channel, timed alert escalations with auto-retry and skip logic. Available on our Alerting Professional Plan, this feature brings smarter, more persistent alerting to your team.

New! 📥 Alerts & Notifications Inbox

All of your alerts, mentions, and notifications, in one place! Instantly jump to incidents when tagged and reply to alerts with just a tap with our new mobile inbox in the D4H Incident Management app.

Other Enhancements

  • Send An Alert With No Response Options: Alerts can now be configured with or without associated responses, depending on the specific alert severity.
  • Archiving / Unarchiving Alerts: Alerts can be archived to remove them from the active dashboard, and unarchived to restore them.
  • Export Granularity: You are now given an option to include or exclude collection import data when generating an audit export.

Team Manager

New! 🔢 On-Call Planner Reports & Exports

This was a highly anticipated feature! You can now easily generate a CSV export of all the On/Off-Call entries of your team members. This is available at Team and Organization level.

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Other Enhancements

  • Team Manager API v3: Team Manager API v3 now provides a comprehensive suite of APIs, enabling you to automate a wider range of D4H functions.
  • Security & Performance: Significant security and performance upgrades have been implemented to enhance your user experience.

Heads up!

  • Sunset of Team Manager API v2: Team Manager API v2 will be sunset on July 1, 2025. We are actively developing support for 'Custom field data for Members' and will provide updates on our updates page.
  • Inspection steps: If inspection steps are not yet enabled on your equipment management account, please enable them now. This feature will be rolled out to all accounts shortly.
  • Personnel & Training Mobile App Performance: Personnel & Training mobile app performance issues from late March have been resolved. Version 2025.4.1, with improvements, will be available for download shortly. Thank you for your patience and feedback.
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